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quality assurance

For many years, Hong'an Group has always been based on a quality control system that exceeds industry standards, and fully practices high standards and strict requirements for quality practices.

We rely on a comprehensive service system and strong technical strength to systematically build quality assurance covering the entire process, and solemnly make the following commitments and practical measures:


Systematic quality assurance system

We strictly implement the ISO 9001 international quality management system, achieving refined control throughout the entire process from raw material procurement, manufacturing, to finished product testing. Each process is accompanied by complete quality records and testing data, ensuring full traceability of the product. Our core raw materials are sourced from well-known domestic and international brand suppliers, with whom we have established long-term partnerships, guaranteeing product consistency, high reliability, and long-term operational lifespan from the very beginning.

Efficient delivery and complete delivery guarantee

We solemnly promise to deliver strictly according to the agreement, and have established a rapid response mechanism and flexible production capacity to fully support customers' urgent needs. At the time of delivery, a complete set of technical documents are provided, including product qualification certificates, factory inspection reports, structural diagrams, and professional construction and maintenance guidelines, to ensure that customers can use the product clearly, compliantly, and efficiently.

Efficient delivery and complete delivery guarantee

We solemnly promise to deliver strictly according to the agreement, and have established a rapid response mechanism and flexible production capacity to fully support customers' urgent needs. At the time of delivery, a complete set of technical documents are provided, including product qualification certificates, factory inspection reports, structural diagrams, and professional construction and maintenance guidelines, to ensure that customers can use the product clearly, compliantly, and efficiently.

Comprehensive after-sales service system

We have formed a professional technical service team and provided a 7 × 24-hour customer support hotline to ensure a response within 1 hour of receiving a request, with technical personnel arriving on site within 24 hours.

During the warranty period, if the optical cable malfunctions due to product quality issues, we promise to replace it free of charge and bear the corresponding costs; At the same time, we provide free guidance on accessory selection, recommended construction tools, and systematic operation training to help customers improve project operational efficiency. Outside the warranty period, we still provide regular technical follow-up visits (no less than three times a year), on-site inspections, and system health assessments, and establish customer exclusive files to continuously track usage and optimize products and services based on feedback.